Toyota short-cuts video on sticking gas pedal fix

I guess if I was running Toyota, I would take all due care to make sure our communications were accurate and complete. Edits to, for example, video's on the recall would not leave things out for simplicity or for making it shorter.

I just watched the 2-5-2010 Toyota Video on fixing the sticking gas pedals. Hmmm. Take of the cover plate, jimmy a shim into place, replace the cover plate, push on the accelerator a few times to make sure it doesn't stick.

It's a small thing in one way, but still tells me Toyota isn't fully focused on preserving what credibility it has left.

They left out the very important step about using feeler gauges to see what size shim they should use ... picking the right one and explaining that the shim needed falls into the range designated for this case ... and then put in the chosen shim etc. Saying that different size shims would be custom fitted to a vehicle would make me as an owner or potential buyer feel a lot better than saying one size fits all.

I would be painfully careful to make sure that whatever there is to be seen or heard came from Toyota first, rather than for customers to find more detail elsewhere. There is another video out there somewhere which goes into getting the right shim.

To me, Toyota still doesn't get it ... the need for painfully accurate and complete information to begin coming out of Toyota.

For example, they should, at minimum, say they are evaluating customer complaints on braking etc on Gen II models and will tell us their findings later, even if they later deny there's a problem.