http://pressroom.toyota.com/pr/tms/document/ToyodaGlobalQuality.pdf Thank you! ISO-9000 emphasizes the importance of a process, a system, that allows feedback to fix quality issues. But these systems are populated by people, humans, and now we have names. This gives us one last chance to share our safety concerns before we have to use ... other means. Bob Wilson
Y'know ... marketing departments do this all the time; throw out a bunch of names and thumbnail headshots, and it doesn't mean squat in terms of actually getting anything DONE. But maybe a little warm-fuzzies is what the market needs these days, do not know. . _H*
Perhaps the first step is to test it. If things are different, we'll see it soon enough. But they at least deserve an opportunity to show by their actions their commitment and reach. After all, they didn't name Bob Lutz to any of these positions. Bob Wilson
