Saturday the wife started the Prius, all sorts of warning lights came on. She delivered the car to the dealer this morning. They just called, said it needed a new battery pack, it's under warranty so we aren't paying anything for it. It has 80K miles on it, seems a bit early for that to go out. I remember before buying it back in 2006, we asked the dealer how much it would cost to replace one, fearing the cost would make the purchase a poor investment. His response, "Toyota has never replaced one on a Prius....ever." I doubt we are the first, and I wonder if he was even being truthful. Anyone else had this done?.....just curious Thanks
YES, it does and has happened. It's rare. However Toyota diagnosed it and will replace the car with another free battery! That's incredible. Now you can drive it another 80,000 miles. Be happy!
You are definitely not the first. I was not the first either. The traction battery on my 2001 was replaced in the fall of 2006. Pls post the DTC logged by your car (which should be recorded on your service invoice.)
Diagnostic Trouble Code. The various ECUs in the car can produce numerous DTC which help the Toyota tech to figure out what is wrong with the vehicle.
Interesting. All of the warning lights coming on at startup is also an indication of a failing 12v battery. Are you sure they are replacing the traction battery?
Agreed. Ask the dealer what voltages they found on the 12V battery when they tested it. If they are replacing the traction (high voltage) battery without first testing the 12V battery, and replacing that if needed, then they're big dummies. It has been demonstrated several times that a simple pass/fail tester used by many dealers is often not adequate for assessing a Prius 12V battery.
I do not believe it is in the OP's best interests to discourage the installation of a replacement traction battery, free of charge.
You lost me there Richard. The dealership concludes the OP's HV Bat is defunct. It is not his/her obligation to question thier decision. There is no abuse of a system when you are unknowing of any facts. The OP is a customer, consumer , not a con artist.
When is it moral to take advantage of another's ignorance or carelessness? One might rationalize that the dealer would do the same under other circumstances... besides, if the 12V battery is failing and the dealer doesn't test it properly, then the OP is gonna get stuck again somewhere.
Hi Richard, No need to lose sleep in this particular instance: before Toyota will approve traction battery replacement under warranty, the dealer tech has to review the specific situation with Toyota's corporate tech support. Therefore, no worries as it is reasonable to expect Toyota's tech support staff are more knowledgeable and competent than owners like us.
When you're dealing with a car dealer. If you are stupid enough to swap parts out at no cost to me, I'm stupid enough to let you. A "free" new traction battery is a good trade for a $200 12v battery down the road. I can hear Fred Sanford now, "You big dummy."