HV/Traction battery failed 2mo outside warranty; Toyota corporate covering 65%?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by biogon, May 10, 2014.

  1. biogon

    biogon New Member

    Joined:
    May 9, 2014
    2
    0
    0
    Vehicle:
    2006 Prius
    Model:
    N/A
    Hi. Newbie here. :)

    We've had our Gen II Prius for 8 years now.

    In fact... 8 years and 2 months, and 85k miles (15k under the warranty) when the HV battery pooped out. We got it to the local dealership on limp-home mode.

    The dealership's quote to replace the HV battery was $3,279.53.

    After talking to Customer Care, Toyota said that the dealership would reduce the price to $2,772, and Toyota would cover $1,800, for a total of a 65% price reduction.

    We would be responsible for $972.27.

    Is this the normal amount of courtesy subsidy?

    A few older posts I found here said that Toyota covered the entire cost of the battery and the owner covered only labor, for cars that were well over the warranty period. I didn't see anything recent though.

    Thank you for any comments or thoughts!

    -Jon
     
    #1 biogon, May 10, 2014
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    112,112
    51,015
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    there isn't a 'normal amount' and sometimes they do nothing at all. i think they are treating you right and you're getting a very good deal. all the best!(y)
     
    #2 bisco, May 10, 2014
    biogon likes this.
  3. uart

    uart Senior Member

    Joined:
    Sep 7, 2009
    4,220
    1,209
    0
    Location:
    Australia
    Vehicle:
    2005 Prius
    To be honest, I think that any good will subsidy you get outside warranty is a very good deal. Some people have done slightly better, but some people have got nothing. In other markets (outside of North America) I don't think it's been happening at all.
     
    #3 uart, May 10, 2014
    biogon likes this.
  4. biogon

    biogon New Member

    Joined:
    May 9, 2014
    2
    0
    0
    Vehicle:
    2006 Prius
    Model:
    N/A
    Interesting. Thank you!

    Yeah, we've had it almost always serviced by Toyota dealerships. Once I changed the oil myself to learn the ins-and-outs but otherwise, a long service history.
     
    #4 biogon, May 10, 2014
  5. vskid3

    vskid3 Active Member

    Joined:
    Jun 23, 2013
    773
    228
    0
    Location:
    Texas
    Vehicle:
    2005 Prius
    $1000 is much better than $2000+ for a refurbished battery, or the $3300 you were quoted originally for the Toyota battery, so I'd say you got a pretty good deal.
     
    #5 vskid3, May 10, 2014
    biogon likes this.
(You must log in or sign up to post here.)