Toyota care , not eligible

Discussion in 'Gen 4 Prius Care, Maintenance and Troubleshooting' started by Frederickdawg, Apr 15, 2016.

  1. Frederickdawg

    Frederickdawg Active Member

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    Wife purchased her new Prius 4 yesterday, was doing the usual setting up and signing up for the "online" stuff for her vehicle.

    Noticed when I plugged in her vin for the complimentary two years 25K toyotacare service plan ( 2 free oil changes?) it came up as her vehicle not be eligible. Anyone know why?

    Thanks.
     
    #1 Frederickdawg, Apr 15, 2016
  2. krmcg

    krmcg Lowered Blizzard Pearl Beauty

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    I'm guessing a mistake. Double check the VIN, mine was mis-reported to the DMV and caused insurance issues.
     
    #2 krmcg, Apr 15, 2016
  3. Frederickdawg

    Frederickdawg Active Member

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    thanks for the response. I checked the vin typed into Toyota Care's website against the vin on her window sticker. It matches.

    LG-H901 ?
     
    #3 Frederickdawg, Apr 15, 2016
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  4. RRxing

    RRxing Senior Member

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    The website probably has to get the info from the dealer first. Wait a couple of days and try again.
     
    #4 RRxing, Apr 15, 2016
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  5. Blizzard_Persona

    Blizzard_Persona Senior Member

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    #5 Blizzard_Persona, Apr 15, 2016
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  6. Caniac

    Caniac Active Member

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    I responded to your question about this on the Totota owners site. Everything said above...
     
    #6 Caniac, Apr 15, 2016
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  7. Lucifer

    Lucifer Senior Member

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    Must be the computer can't compute, toyota just instituted a 3 year 36,000 mile maintenance schedule for all '16 prii, so I imagine the computer wants you to plug in 3 years not 2.
     
    #7 Lucifer, Apr 22, 2016
  8. Frederickdawg

    Frederickdawg Active Member

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    I logged into my Toyota dot com earlier and it shows that I have the "complimentary" 2 years 25k miles service. I didn't have to enter the Vin to check , was already under Toyota care pull down menu.



    LG-H901 ?
     
    #8 Frederickdawg, Apr 22, 2016
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