Toyota Support of Customer Support Bulletin After Expiry?

Yes very disappointed in Toyoda over this model. These newer models are. Certainly throw aways . Like all the rest these days.

 

I recently had the same problem. My 2012 Prius recently had multiple warning lights on regarding the brake booster and brake booster pump assemblies. I found a Customer Support Bulletin #POL18-03 dated 8/9/2018. While my car has all of the issues listed in the bulletin, it falls outside of the Customer Support Date of 8/31/2019. My car also does not fit into the date of first use (2012) availability but only has 127,000 miles. I called corporate with no luck. The repair was quoted at approximately $4000.00 (yikes). I am still looking for any supporting documents to have them pay part of the cost. I did have my Toyota serviced at the dealer including recent big-ticket items like 110,000 service. Are they still liable if they were supposed to check it and did not?

 

There's no check they can do while it's sitting there at the dealer service especially if no lights are on and no codes are coming It's a non-dealer serviceable item non-human serviceable item there's nothing I don't think that Toyota software will tell you and a Toyota tech certainly is not going to do any better It's just how these things work this is why the later model cars have built this outboard set it on the firewall and it's you know under $200 to buy them rebuilt Just look at the Corolla My Suzuki's the same way I can get a replacement ABS whole shebang for sub $200 yeah that's remanufactured but I don't care I just need it to work and not cost $1,500 these prices of 1500 bucks is what I was paying for those things back in the '90s for BMWs and whatnot and BMW and those makers have gone to the less expensive design and style that you see on most vehicles now because people aren't just going for that $1,500 ABS assembly that's kind of played out.

 

Iirc, once Toyota extends a warranty period, they refuse all help after the extended period ends,
I suppose you can’t blame them, but it is disappointing that they designed a poor product to begin with.
I guess the question is, how long should they cover it?

 

Sadly, the ten-year limit and 150,000 mile limit are independent; the coverage ends at the first one.

Recalls, though, tend to be reserved for things that are really defective, that have some reason they might conk out right away or in some crazy short time. A part that wears out over a dozen years and 127,000 miles is on the disappointing side, and probably in the left-hand half of the bell curve for those parts wearing out, but it's a little harder by then to make the case it was a defect, and not just a part wearing out.

 

i thinkthe disappointment is the replacement cost

 

I think every manufacture should warranty EVERYTHING on the car for 50 years!
Unlimited mileage!
It should be a law!

 

Just joined this group. I have a Prius Gen 3, 2012, with 143,000 miles on it. While driving 60 miles per hour in highway, ABS, Traction Control and Brake light all lit up. Safely pulled over. The next day took the car to dealership. It came up with code C1391. Brake Booster malfunction. Cost, $3,700. Left the car at dealership and did some research. This device, well-known by Toyota that is defective, yet they did not issue recall across the board. There had been two lawsuits regarding this part in 2020, Settled in 2022. That's why here and there they extended the warranty and added provisions such as mileage limit of 150,000, or 10 year usage from the first day of using the car. Toyota knew, and knows very well that this part is defective but issuing recall for over a 1,000,000 cars definitely cuts through their profit. In one instance a driver cannot stop the car and hits pedestrian and causes death.

I called Toyota and brought every single document that I could find online to their attention. The facts are undeniable, but the answer started with the word "Unfortunately...", basically saying this repair is no longer covered under prior extensions. Called NHTSA and mentioned petition DP19-004. They say you may submit a complain but it may take up to a year and the result is not guaranteed.

I'm thinking to rally an army of Prius owners (2010 - 2015), or any other models who have been subjected to this repair, they paid for the repair themselves and were not reimbursed. This part should not have been subjected to millage limit or date limit and should have been recalled. I'm not sure how far one voice can go but with enough voices, it can get attention. I'll wait and see if I get enough feedback. If enough people show up, I'll start the process. In my right mind, I cannot let this go unanswered.

If you want to be part of this call, please let me know.

Thanks

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References:

(I had a handful of links to post here but it seems I cannot post links since I'm new and haven't posted enough topics yet)

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Great BMW and others had these same problems wen ABS came online early 80's. And those parts were 5K back then . So we've come aways. Good luck

 

At what point in the age of a car would you consider the possibility that a part has worn out without being because of a defect?

 

The fact that some OEM's are sticking their neck out to 10 years or 100K miles is telling. That warranty was NOT transferable, so only good for the first OEM purchaser. With the price of new cars these days, the expectation is at least 100K miles. IMHO; it should be budgeted and expected of something major can break beyond 10 years or 100K miles. Most extended warranty insurance companies won't touch a car with over 100K mile or charge and exorbitantly high monthly rate. If you have a fairly reliable car, that monthly rate may be set aside in a 'rainy-day' saving account for such emergencies.
IMHO: a 50:50 chance to keep your money is better than a zero percent chance, but you'll also be taking on the repair risk. If your a glass half-full person, you must be routing for a major breakdown or driving a known unreliable car.

 

Just being grumpy, spelling that out:

the original original equipment manufacture purchaser

or:

the new car buyer

 

To answer "ChapmanF", the brake booster had a design flaw. The failure of the component wasn't because the car was not serviced on time. It had a flaw and Toyota knows it. Toyota should have issued a recall, they didn't. At least they could have address it case by case and cover them all.

In addition to filing a complaint with NHTSA, there are also legal paths that can be persuade but it certainly takes time. And by taking time I mean possibly a year or more, if ever come to a result. But this is the right thing to do. I'm actively working on it.

 

Fixed; sorry brain works faster than typing fingers. Never took a typing class - self-taught; even though I used to code for a living. Sometimes someone would be looking over my shoulders and start pointing out misspellings. I would have to stop, turn around, and tell them to GO-AWAY. As long as I make the same mistake throughout the program/app - there isn't going to be a problem; unless I correct that mistake midway in the coding. Nothing will work and will need to spend time debugging. This was the main gripe amongst us, trying to fix someone else's code. Sometimes it's easier to just rewrite the entire module, program/app than try to wade through all the inconsistencies (spaghetti code).