Steering Wheel Alignment

I bought 2015 Prius two 2 month ago and the mileage is almost reaching 2000 mile. I am satisfied with my Prius so far. However about 2 weeks ago I found that the steering wheel is little off centered to the right and the car is leaning to the left. I didn't drive on the potholes so I guess the issue has been there from the first day I bought the car. I was just too excited to see the issue at the time I think. Anyway I brought the car to the Toyota dealership where is close to my work. I explained the issue and the technician drove the car and said it seems ok. I said it's not my first car and I have driven several cars so I am certain that the steering wheel is off centered. I researched this forum so I knew the first wheel alignment is covered by the warranty. They seemed reluctant to provide the service but I insisted. After about an hour they had done the wheel alignment and showed me the result and the result said everything is ok and all the numbers are in the range. It was strange so I asked what if the car is still pulled off to the left and he said there is nothing he can do further so if the issue is still there, the service manager should be involved. I hoped the issue would be resolved but when I drove the car back to home I could still see that the steering wheel was still off centered just like before the wheel alignment. I called them and made another appointment on this coming Monday. I read all the steering wheel alignment related threads and found that it's pretty common issue for the new cars. But I found few people that the issue was completely gone. I think it's a quite easy job to fix by adjust something to make the steering wheel rotated little to the left(3~5 degree). I showed to my wife today to see if I'm too sensitive and she also agreed that the car is pulled to the left. Can you please share you wisdom about what I have to do or ask to them?

Thank you for your help in advance.

 

Thank you for your speedy reply! I checked the air pressure and they were all ok. I will print your thread and show them tomorrow. As you said I will talk to the service manager and it's not still fixed from there I will try another dealership where I bought the car from. Hopefully they won't charge for the service. Would this issue happen again after I get the wheel alignment (maybe 2~3 years later) by resetting the numbers?

 

I totally agree with you. Thank you for the advice.

 

I tried all different roads from local to highway. But it's still the same. The service writer said the first alignment is included in the warranty for the first year or 12000 miles (maybe 10000) and I got it for free. Someone said it is also stated in the warranty manual book.

 

Here is an update.

They said again everything looks perfectly fine. What they found was that the steering wheel is not aligned with the curve on the dashboard(or the plastic cover behind the wheel). It might have confused me so they changed its angle little to the left(they said it's about 3 degree).
They performed zero point calibration and did a test drive. I drove it back to home and found it's got much better. But it little pulled the car to the right at this time. It's very subtle so nobody could notice it. If they can change one degree of the angle to the right, I thought it would work perfectly. I called them and the service manager said they barely adjusted the parts inside and it resulted in the currant situation so he was afraid if the new change will make the steering wheel setting back to the previous condition. Well... it sounds like it makes sense. Do I have to put my car into the risk because of the one degree? I may be too obsessed by the angle so can't make a sound decision. I never knew it's that tricky. I'm not sure if it's worth to try another dealership. I will appreciate any suggestions. Thank you all of you who left the valuable advises. They were so helpful.

 

Yep I think I will have to enjoy the car as is now. Thank you for sharing the story though.