Greetings all, my wifes Prime advanced hatch will not open.

Discussion in 'Prime Main Forum (2017-2022)' started by PerrysburgPrius, Apr 23, 2017.

  1. PerrysburgPrius

    PerrysburgPrius Junior Member

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    I went to open the hatch by pressing the rubber button above the license plate. I do hear a thump as though the latch releases but it does not open. If I push down on the hatch after the initial "thump" I then hear a click as though the latch resets into the locked position. Any help would be appreciated.
     
    #1 PerrysburgPrius, Apr 23, 2017
  2. Lee Jay

    Lee Jay Senior Member

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    The little button or the large one to its left?

    The little one is the lock button.
     
    #2 Lee Jay, Apr 23, 2017
  3. PerrysburgPrius

    PerrysburgPrius Junior Member

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    Yes, I was pushing the rectangular one on the left. Never the small round one on the right.
     
    #3 PerrysburgPrius, Apr 23, 2017
  4. Lee Jay

    Lee Jay Senior Member

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    Did you try holding the button pressed as you lifted?
     
    #4 Lee Jay, Apr 23, 2017
  5. bisco

    bisco cookie crumbler

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    it could be that a bit of cloth material or something is caught in there. try pulling really hard.
     
    #5 bisco, Apr 23, 2017
  6. huskers

    huskers Senior Member

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    Trip to the dealership.
     
    #6 huskers, Apr 23, 2017
  7. PerrysburgPrius

    PerrysburgPrius Junior Member

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    Ok I got it, finally.. I pushed down on the hatch as I pushed the button. This must have taken the pressure offf of the latch. (y) After that it opens normally...
     
    #7 PerrysburgPrius, Apr 23, 2017
    Last edited: Apr 23, 2017
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  8. bisco

    bisco cookie crumbler

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    well done. if you have to keep doing that, it needs adjusting.
     
    #8 bisco, Apr 23, 2017
  9. bwilson4web

    bwilson4web BMW i3 and Model 3

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    [​IMG]

    Bob Wilson
     
    #9 bwilson4web, Apr 23, 2017
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  10. PerrysburgPrius

    PerrysburgPrius Junior Member

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    Thank you for all your help.
     
    #10 PerrysburgPrius, May 21, 2020
  11. jerrymildred

    jerrymildred Senior Member

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    I liked that old post so much I liked it three times. LOL!!

    Edit to add: I liked it 3 years ago. Just now, I liked it again, which un-liked it. So then I re-liked it. :ROFLMAO:
     
    #11 jerrymildred, May 21, 2020
    Last edited: May 21, 2020
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  12. pghyndman

    pghyndman Active Member

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    Reminds me of one of my favorites, the "Problem Solving Flowchart"
     
    #12 pghyndman, May 21, 2020
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