Computer may be dying -- some ???s

Discussion in 'Fred's House of Pancakes' started by cyberpriusII, Jan 28, 2018.

  1. cyberpriusII

    cyberpriusII Prodigyplace says I'm Super Kris

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    Our old desktop seems to have developed severe indigestion since the big Windows 10 update earlier this month.

    A local shop, well respected has offered to take a look for $40 and let me know if it can be saved or not.

    Basically, shutdown the computer and then press the button to start it up several hours later and most of the time it takes a couple of minutes to boot-up.

    Now-and-again, it starts quickly. And, now and again, it does not start and I have to do a hard shutdown and start all over.

    I can live with it dying, I guess, but any real guesstimates? Done full virus scans with MalwareBytes, Avast and Windows Defender and have made sure that only minimal programs are enabled on startup.

    I have done a HARD RESET where I disconnected everything from the box except the mouse, keyboard and monitor and then pulled the power cord from the box. I then held down the power button for 20 seconds.

    This was recommended by both Dell and HP for such problems. I have NOT reconnected the computer since I did that a few days ago.

    While I can live, I guess without most of the files on that computer, I would like to save all my TurboTax files. While I have read several tutorials on how to save them, if I can get the computer running again, any advice would be helpful.

    And, yes, we do have a WD external hard drive to which I have supposedly backed up everything, but I do not trust it.
    kris
     
  2. RRxing

    RRxing Senior Member

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    Depending on how old the desktop is, if it's the original hard drive that could be the source of your woes. I would have a thumb drive handy for the next time it decides to start up in order to copy whatever critical files you think need to be preserved. If within your budget, new desktops and laptops can be had for a couple of hundred bucks. Good luck.
     
  3. RCO

    RCO Senior Member

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    The external confusion engine strikes again! I feel your pain Kris, happened to me to many times now. Thanks M$!
     
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  4. SFO

    SFO Senior Member

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    Sounds like it might be hard drive related, is the slow down felt beyond just the boot up process.

    You might check whether or not 'automatic system updates' is active, which could also slow the boot up process.

    Backing up often is always a good approach.
     
  5. frodoz737

    frodoz737 Top Wrench

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    Hardware issues can be T/S easily. If all is well there, just reformat the HD.
     
  6. tochatihu

    tochatihu Senior Member

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    Backing up files often and dispersedly. That being not a word but clear in meaning.
     
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  7. padroo

    padroo Senior Member

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    I am guessing you are using a mechanical hard drive. I would have installed a SSD (solid state drive) and upgrade your RAM.

    What was your old operating system?
     
  8. JimN

    JimN Let the games begin!

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    How close to the minimum specs for Win10 are the memory & processor? At the low end (minimum requirement) the experience can be as rewarding as watching paint dry.

    Have diagnostics been run on the drive? A weak sector or file fragmentation can cause problems. Do you have access to another computer for troubleshooting?

    An alternative or supplement to copying files out to a thumb drive is to sign up for OneDrive and Dropbox accounts and store on the cloud.

    If you have access to another computer for testing but don't want to (or can't) transfer the drive a StarTech USB to IDE or SATA adapter cable (or other brand) can be used to turn the suspect drive into a USB drive.
     
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  9. cyberpriusII

    cyberpriusII Prodigyplace says I'm Super Kris

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    The Seagate external drive I ordered is supposed to be here today. After I try to copy over my tax files, I plan to try to run a couple scans to see what, if anything, they find, But, I haven't started the machine since I did the hard reset last week. At the moment, I am using my laptop. I hate laptop keyboards.

    The old computer was a W7 machine. HP Pavilion P7-1297C Desktop PC, AMD Trinity A10-5700 Quad-Core 3.4GHz, 8GB DDR3, 2TB SATA, USB 3.0, Radeon HD 7660D, 802.11n, W7HP.

    I got it refurbished from Woot,

    With our power supply, I do suspect it has suffered some. Power goes out and comes back on here on a regular basis, After one outage last year, the computer did not want to restart, but finally did, and then had issues for a week or two and then finally settled down and booted with no problem.

    Come to think of it, we had a couple of outages right about the time of the Windows update.
     
    #9 cyberpriusII, Jan 30, 2018
    Last edited: Jan 30, 2018
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  10. frodoz737

    frodoz737 Top Wrench

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  11. RCO

    RCO Senior Member

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  12. JimN

    JimN Let the games begin!

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    I'd pull the hard drive and plug it into the laptop then run Western Digital's Data Lifeguard program to look and mark bad sectors and defrag the drive.

    Why not use the old computers keyboard with the laptop?

    Your old equipment is better than what I'm using.

    While the old drive is still in the old computer run C Cleaner and let it delete the junk it finds in the registry and on the drive.
     
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  13. pilotgrrl

    pilotgrrl Senior Member

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    Cost is going to depend on how much uptime you're going to need. That should be the first thing you think about.

    Also, how reliable is your power? Does it go out for a few seconds many times a month, or does it fail catastrophically during heavy weather?

    I'm not sure if these brands are available in the UK, but I've used APC, Best Power, and Tripp-Lite with good results.

    In any case, plug expensive electronics (TV, microwave, rice cooker, refrigerator, et al.) into good surge suppressors so they don't get taken out by lightning. An ounce of prevention is worth £££ worth of cure.

    Posted via the PriusChat mobile app.
     
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  14. RCO

    RCO Senior Member

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    Thanks, but I was not seeking for myself. Just thinking for the wider American readership in general and the OP in particular. (y)
     
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  15. cyberpriusII

    cyberpriusII Prodigyplace says I'm Super Kris

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    I KNOW everyone has hardly been able to contain themselves waiting for an update.....well.....wait some more!

    But, seriously, I took in the computer and the guy looked at my address and asked if I had lots of power outages and if the beast had ever acted funny after other outages. After I detailed the last several outages in the past month, he held up his hand and said "Enough!"

    He would not guarantee, of course, but he said all signs point to a failing power pack, very common with people who have the power supply issues I have at my place. He said IF so, it would be a reasonable fix.

    He then gently asked why I did not have an UPS...I hemmed/hawed and finally said "I'm too cheap."

    He sighed and said, "You can get a "get-along" one for $50-$60, that would work fine for you."

    Anyway, I will know in two days. In the meantime, I guess I am going to invest in a UPS.

    BTW, did some Google work and, yep my symptoms match the power pack fail bit....and it IS an EASY fix, which I could have done myself. But, then again, I do not really know if that IS the trouble.

    Time will tell.
    kris (who has lately been wishing she were back in the days of Quill and Ink).
     
    #15 cyberpriusII, Feb 12, 2018
    Last edited: Feb 12, 2018
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  16. tochatihu

    tochatihu Senior Member

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    "going to invest in a UPS". Sounds good. There are some very tech readers here who could say (better than I) how a built-to-a price computer does little to protect against power variations. Hardening the power supply might cost few dollars, but those would be lost from profit column and...there you go.
     
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  17. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Replacing the "power pack" (power supply, aka PSU) is unlikely to be the problem. You have a refurbished computer with a spinny platter 2TB crap drive. Every time the power goes out and everytime you hard-reset the machine the disk heads smash into the platters spinning at 5400rpm or 7200rpm gouging the surface. Spinny platters don't like to have their power interrupted. High end machine (and some high end drives) even have accelerometers and super capacitors built in. When the power goes down, it has just enough juice to move the heads out of the way and decelerate the platters nicely. If a shock is coming via the accelerometers measuring a fall like in a laptop, it can also park the heads and brace for impact. You have none of that.

    A PSU in a low end machine like you have doesn't do much. It takes the offline supply and makes various 3.3v, 5v, and 12v power supplies. The only thing I can think of that would correlate a bad PSU and a bad bootup on a low end machine with no power hungry peripherals is that the 12v or 5v rail is so weak it can't spin up the platters properly. But that's a stretch and you'd have a host of other errors. You can get away with terribly sloppy specs on an ATX PSU and the system will work just fine.

    When the computer comes back from "repair" go buy an SSD HD and swap it in. A UPS is also a must for a machine like yours with frequent power failures.
     
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  18. RCO

    RCO Senior Member

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    I hope it all works regardless of the naysayers, Kris. Sometimes since reading your posts I think you should write a book.
     
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  19. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    We have generally had good experiences with the APC brand of UPS. Some also do power conditioning to maintain the voltage during brownouts.
    I agree that the hard drive is likely on its way out due if run a lot when power outages start. It is best to backup everything in preparation for its demise.
     
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  20. Kramah313

    Kramah313 Active Member

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    UPS is good for sure. Had a lot of problems caused by windows 10 that I traced back to a 32 bit antivirus software I had forever that was doing more harm than good and causing system crashes as well as a very old video card (GTS 250) that the drivers didn’t care for the latest windows 10 update. Changing out both of those makes the computer now run flawlessly even though it is like 8 years old.
     
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