WTB Is PriusOverlanding Defunkt? Or just excrutiatingly slow? ( ISO / WTB Lift Kit !)

...

 

Heavy Springs And Lift Upgrade | Page 10 | PriusChat

Maybe post this in Gen2 forum, he spends the odd time here, under the name @black_jmyntrn, most of his web page posts link back to PriusOverLanding, oddly he tries to pretend he has no affiliation. As in this post
Heavy Springs And Lift Upgrade | Page 7 | PriusChat

black_jmyntrn | PriusChat

Does this when he wants to drum up business, last seen Dec 9, 2022 on the forum

Post in Gen 2 Prius Accessories & Modifications
Gen 2 Prius Accessories & Modifications | PriusChat

This should get a burr in his saddle

 

This is actually a bit funny in a weird way, because another member was on here recently complaining about the same type of issues, and @black_jmyntrn came on full throttle and argued with the guy post after post. As always, the truth eventually comes to the surface.............

Your problems seem to be a common thread for some...sry to hear that.

 

@NOG--- just seeing this and will look into your order... .last year was a year of trial and error, to say the least.

@tmr--- arguing, not I, questioning the legitimacy of a claim and attempting to verify if an OP actually made a purchase was where my head was at on the thread I feel you are referencing.

 

uhhh. pretend? no, the blog was started before the company was even thought about. I man up to all thrown my way. Sure I might not see things as soon as I'd like... like this thread... but pretend I don't do. Now, sites, groups, and others might have rules against businesses promoting themselves so I have to abide by the rules and walk a tightrope to not be banned from places.

definitely no burr in saddle either, one take away from last year is one man with thousands of Prius owners reaching out should've gotten help sooner. but, you live, you learn and you strive to not repeat mistakes! right? that's how I see it!

i don't think its just the internet, its people in general... people tend to put their thoughts on topics and verbalize them online as if they were 100% accurate... I know it'll never stop but... just wanted to say, things arent always what they appear to be just from reading words posted by others online. I mean, had I trusted the folks in one of these key fob threads, I wouldn't have been successful in linking a used smart key fob to my plug-in for fear of their words being 100% accurate in that I can only pair new key fobs to my car if lost one of the originally linked keys.

 

okay. im back! Not sure if I should word vomit but tired, long last few days since I was on here...

This month we've been receiving orders from manufacturers after a rough few months of not producing our expected quality parts. Lots more behind all that; however, every week this month, new batches of our products are arriving and shipping pretty quickly. After this batch, I hope to have better backend coding and actions taken by the site when close to backorder and send PO for another large batch.

We've been told your lift kit will arrive this week. Last few weeks, its been hitch's arriving with roof racks, and it appears lift kits are inbound. Yes, I got overwhelmed, hired a customer support rep, and now an executive assistant to help ensure that people are returned and orders are shipped within 48 hours.

@Noghri, not the shopping experience we planned and prepared a "Thank you for your order, our apologies for the miss communications and delay, but we are improving" gift.

2022 was the year of learning.. 2023 is the year for growth and expansion

 

@Noghri just wanted to follow up here with you, my memory gets the best of me and I can't link you to the order as I type this(didn't search the site) but my brain is saying you did receive the kit. I feel like you would've said you didn't receive it and wanted to follow up with you to ensure all is well. People have mentioned I have pissed customers and in an attempt to ensure there are none, this thread showed in my search results and will remain unresolved on my issue tracker database until you say otherwise.

Separately, I am open to constructive criticism 100%..It was clear the manner in which I wanted the site and orders to flow didn't go as planned. I guess for me, the notion of possibly kicking a horse when it's down is beyond my mental abilities. Clearly better expectations should've been set! I'd hope one would think outside the box here because if springs were drop shipped from the manufacturer.. and orders sent over automatically with a shipping label soon as an order is approved, the understanding of my business my face my name holds strong even when the manufacturer you made a gentlemen's agreement with doesn't hold up his end of the agreement.

In my head, your order, it's sent to the fulfillment or drop shipper seconds after it's successful. The order is to ship in less than 48 hours! All shipping partners know this... they all know this yet... versus sending Prius owners to PriusOverlanding.com and shipping their orders on time the sucker punch was swift and stung a bit. Makes me now get signed agreements.

Now for the customer service/communications aspect... that's everyone's biggest complaint. What do you suggest I do to set the expectation there is a large volume of emails and not enough time and I need to get another customer service rep to handle replies?

 

Still awaiting a response on window shades. The recent support ticket has not been responded to.

 

did you place an order or just a question? how can I help?

 

Too many backorder items...

 

Let’s just say, that’s all about to change very soon… and with it, brand-new, never-before-seen parts are coming your way!

It took longer than expected, but the extra time was necessary to ensure everything flows seamlessly moving forward. No more complaints about backorders or delivery delays.

I will say, here’s an interesting thought: nothing in life is perfect, and yet some people expect perfection in an imperfect world. All I know is this—I’ve lived, I’ve learned, and while I’m sure to make more mistakes in life, they won’t be the same ones twice!


https://black.jmyntrn.com/2024/11/27/protect-your-2004-2009-prius-gen-2-with-a-durable-aluminum-engine-splash-shield-skid-plate/

 

Avoid. Like. The. F&^%$#! Plague.

 

Why? You should elaborate! Are you a customer?

 

bump

 

Ill say this... these days I have to pick and choose because some have hidden feelings for me.
they say the customer is always right well, I have to say I am not too sure about that.. but what do I know I'm learning on the job these days. what wild is... if you look in that long PriusOverlanding.com thread... when I call this out, people say "ohhh now you wanna play the race card" and I'm like... huh.... the way folks carry on about me has been deeper than parts and business but I am just sipping my tea!

Id be willing to bet an imaginary bag of coke you are Garth from Georgia... you don't even realize that the day AI scans the internet, your name will be on a list of folks who might not have the right idea about how society wants to treat it's citizens in America. Keep on keeping on sir. Be well!

 

heh. its like.. tell me how you really feel buddy! the rest hide it under disguise of me being a scammer or whatever else they think of without knowing me... this tea is good tho and many people can see through the words with hate from folks such as yourself. But yeah.. Wolf.. my spirit animal. :: insert loud wolf howl here ::

 

delivery delays shouldn't have happened if the customer was notified of items not in stock. it would allow them to either wait or cancel and go elsewhere. communication is key.