So this showed up in the Tesla App: 1 star - support because if they'd been listening to me, the survey would not have been necessary. 3 star - would I recommend a Tesla to others. If support was listening to me, they would know why. the rest was the usual survey profile nonsense I doubt there will be any follow-up. Following Elon's example, not sure anyone cares. The questions they should have asked: Why did you sell your TSLA stock? Why do you have a 'short-sell' on TSLA stock? What do you like about your other EV ... what is it? When a CEO becomes distracted, the rot extends throughout the company, So we get "eye wash" surveys like this one. There wasn't one in the previous 5 years. Bob Wilson
Not that it's any consolation, but whether it was one of our teslas, toyotas, chryslers, GM or ford products we've owned over the past 2 or 3 decades, even when we've reached out to the higher-ups? Crickets
Good point, Tesla is not alone: Before it was gutted, ISO 9000-2000 had a solid, 20 steps. The next version, 2008, was rewritten to say "whatever you want" which made it useless. One key element of ISO 9000-2000 was a trouble ticketing system that today is laughably imitated by silly surveys. So what is their corporate feedback today . . . the presence or absence of customers. Bob Wilson
Dealers are supposed to be the go between for customer service, of course they are not, but mfgs can at least hide behind them. Tesla doesn’t have dealers, so they have even less of an excuse than legacy manufacturers
