Dealer stripped oil-pan drain hole—need advice

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by Gokhan, Jun 14, 2026 at 6:37 AM.

  1. Gokhan

    Gokhan Senior Member

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    Paramount CA
    Vehicle:
    2021 Prius Prime
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    Limited
    I have been taking my 2021 Prius Prime Limited to West Coast Toyota of Long Beach since it was new. I have never taken it anywhere else or done any oil changes myself. During the oil change on Friday, the technician flagged that an oversized drain plug had been installed, had leaked, and recommended a $1,000 replacement for the oil pan. Obviously, the damage was caused during one of the previous oil changes at this dealer.

    So, the dealer should replace the oil pan for free, right, since they are the ones who messed it up? Also, could it get worse afterward and leak from the pan if they do a poor job? Below are the instructions from the OEM repair manual.

    Gen 4 Prius Prime oil pan (and other engine components) replacement
     
    #1 Gokhan, Jun 14, 2026 at 6:37 AM
  2. VelvetFoot

    VelvetFoot Senior Member

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    That sucks. Good luck.
     
    #2 VelvetFoot, Jun 14, 2026 at 7:19 AM
  3. Winston Smith

    Winston Smith Active Member

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    Your state has robust consumer protection laws that include payment of attoney's fees as a penalty for violation. You might want to talk to a CA attorney before reviewing options with the dealer.

    If you don't get compliance from the dealer, you might also take it up the Toyota hierarchy to see what remedy they would enforce.
     
    #3 Winston Smith, Jun 14, 2026 at 7:22 AM
  4. Gokhan

    Gokhan Senior Member

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    Limited
    #4 Gokhan, Jun 14, 2026 at 4:19 PM
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