Help request: Obtaining Toyota assistance for replacing a bad combination meter

Discussion in 'Gen 2 Prius Main Forum' started by peftypeftypeftypefty, Jun 23, 2026 at 12:21 PM.

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  1. peftypeftypeftypefty

    peftypeftypeftypefty Junior Member

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    Hey all, I'm interested in help on next steps in pursuit of Toyota National's assistance with replacing a bad combination meter on a 2006 Prius with 300k+ miles. I've followed the advice on other posts, making sure Toyota heard me say that having no dashboard is a clear safety issue and that I never received any letter back in 2013 about getting the combination meter replaced. However, my request through the Toyota Brand Engagement Center was denied, and Toyota is claiming that there is no appeal process for that decision. The basis for their decision apparently was
    - Mileage is too high
    - Gaps in Toyota service record

    To me these are both relevant justifications when it comes to other car issues but BS when it comes to a known bad combination meter. Can anyone who has succeeded at obtaining assistance for this issue offer advice on a best next step from here?
     
    #1 peftypeftypeftypefty, Jun 23, 2026 at 12:21 PM
  2. PriusCamper

    PriusCamper Senior Member

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    #2 PriusCamper, Jun 23, 2026 at 6:51 PM
    Brian1954 likes this.
  3. bisco

    bisco cookie crumbler

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    #3 bisco, Jun 24, 2026 at 2:00 PM
  4. bisco

    bisco cookie crumbler

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    I don't see anyone who got warranty after 9 years. these things are decided by NHTSA
     
    #4 bisco, Jun 24, 2026 at 2:01 PM
  5. qmanqman

    qmanqman Active Member

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    You're right those are not good reasons for denying you and I have nothing to offer except what I did myself.

    I found a local PC repair shop here in town. I removed the combo meter from the dash, took it to him and showed him the 3 capacitors I wanted replaced. He ordered the capacitor (total about $13) and installed them for a bench fee of $20. I was back in business for $35.
     
    #5 qmanqman, Jun 25, 2026 at 4:52 PM
    frodoz737 likes this.
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