It has been a rough few days. After spending more time (caregiver) for a patient at Munson Hospital in Traverse City MI, I came out to find a very long and deep scratch on the passenger side door. I deliberately parked in the last slot next to the grass so I can't figure how someone could scratch that door. They did leave a telephone number but have not responded to our calls as yet. I need an estimate from a body shop and the local dealership story is that "only a genuine Toyota shop could do the job right". Does anyone live in the Traverse City area and have knowledge about local body shops there? I really don't want to use the dealers shop.