Dealer 'Could not duplicate problem' while under warranty

As far as I know, the Prius' 8 year, 100k warranty (10 year, 150k in California emissions states) only covers the battery. The combination meter would fall under the basic warranty of the car, which I believe only lasts for the first 3 years.

If you purchased an additional warranty, if you are able to demonstrate evidence that it was failing within the warranty period (which it sounds like you can), they should replace it now for free even though it is now past the warranty period. If it's clear in the service records that you came in stating that the combination meter was failing you have what you need. I would call and if they still say no, I would threaten to file a suit with your local small claims court. I would try another dealership first before actually filing such a claim though. You can try calling Toyota as well and confirm with them.

Understand that the guys at your dealership aren't legal experts. Ask them to please call Toyota and explain the situation. If you can get them to do this, you'll most likely get your warranty honored.

 

They actually should have believed you and just replace the combination meter then even if they could not replicate the problem. But since you mentioned it while it was still under the Warranty Enhancement it should be mentioned in the paperwork and I think that they should replace it for free.

To repair yourself combination meter repair - DIY | Page 4 | PriusChat

 

how long is the enhanced warranty, 9 years?

 

9 years. Combination Meter Warranty Enhancement Combination Meter Warranty Enhancement | PriusChat That 9/30/2013 deadline was removed later.

 

The wording in the enhanced warranty says that the dealer does not need to reproduce or witness the problem. If the customer gives a credible account, that's good for replacement. (It helps if you reported it on a cold day.) That worked for me last winter, though I had to educate the dealer about it. So yes, I say you have a legitimate gripe.