For those who want to talk to their techs...

There's been a lot of discussion here by and about people who are unable to talk to their techs after having service done at the dealership. I was reading through some of this with my husband, showing him what people here are experiencing, when he said 'hey wait a minute.'

Here's a bit of info for you: Toyota says that you do have the RIGHT to talk to a tech before or after the service is done.

If it's common maintenance, realize that things may change and the tech you talk to may be assigned to a different job and someone else may be doing your work. But if it's a specific problem, it's a good idea to talk to the tech right away, and to insist that you do so. Most of the time when a problem comes up (with any car, not just the Prius) the service writer doesn't write down enough details and my husband ends up having to call the customer to clarify anyway.

Just don't try to talk to them all day- they're busy folks and once they understand your problem they want to get to fixing your car and moving on with the stack of other service tickets they have waiting for them.

And yes, you may be anxious to get your car back, but please don't stand around and watch them fix your car. Not only will it take longer, but statistically this causes an exponential increase in errors made. It causes additional stress and detracts from the guy's concentration on your car.

Just thought I'd pass that along to anyone who can make use of this info.