No phone option available??

Discussion in 'Gen 3 Prius Audio and Electronics' started by Evoking, Aug 12, 2020.

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  1. Evoking

    Evoking Junior Member

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    Hi so I have a 2010 since I purchased my Prius I haven’t had the option to connect my iPhone via the Navi I can hook it up to Bluetooth but I do not get the option to link it via phone pair I’ve already seen videos on you tube how to connect my phone but the thing is I don’t see the option to click on my phone here is a picture of my navi
     

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    #1 Evoking, Aug 12, 2020
  2. Tideland Prius

    Tideland Prius Moderator of the North
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    Press the INFO•PHONE button on the right.
     
    #2 Tideland Prius, Aug 13, 2020
  3. Evoking

    Evoking Junior Member

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    Tried that and the only thing that comes up is map data and calendar but there should be a phone there and I checked eBay and same some of the radios are missing the phone option
     

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    #3 Evoking, Aug 13, 2020
  4. Tideland Prius

    Tideland Prius Moderator of the North
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    Yeah. You’re missing an icon in that menu. Was this a factory option or did someone install it on a base Prius. Hmm.
     
    #4 Tideland Prius, Aug 13, 2020
  5. Evoking

    Evoking Junior Member

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    No this is a premium Prius solar panel on the roof moon roof leather interior seat warms the full 9 even on the steering wheel it has the option to answer calls or hang up so yeah I don’t know
     
    #5 Evoking, Aug 14, 2020
  6. Tideland Prius

    Tideland Prius Moderator of the North
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    Have you tried a reset of the MFD?
     
    #6 Tideland Prius, Aug 15, 2020
  7. Evoking

    Evoking Junior Member

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    No what’s that?
     
    #7 Evoking, Aug 15, 2020
  8. Evoking

    Evoking Junior Member

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    Of I found out what is mfd but how do I reset it on a 2010 prius
     
    #8 Evoking, Aug 15, 2020
  9. Tideland Prius

    Tideland Prius Moderator of the North
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    Crap. I thought there was a reset. There's only "delete personal data" within SETUP --> General.

    Hmm....a hard reset would be disconnecting the 12V battery, waiting a few minutes (say 5 minutes) then reconnecting it. You'll have to initialise the auto up/down power windows and the moonroof as well as radio presets but it could reset the headunit.

    It's really odd that the phone section doesn't exist.
     
    #9 Tideland Prius, Aug 15, 2020
  10. Evoking

    Evoking Junior Member

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    Yeah your telling me but yes I also disconnected the battery and left it like that for half and hour and still nothing
     
    #10 Evoking, Aug 17, 2020
  11. Tideland Prius

    Tideland Prius Moderator of the North
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    I wonder if the bluetooth module is disconnected. I don't know how it's installed but if it's a module (rather than built in), then maybe the previous owner disconnected it and thus the audio system doesn't recognise it and blanks it out?
     
    #11 Tideland Prius, Aug 17, 2020
  12. Evoking

    Evoking Junior Member

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    It’s funny you say that because I was thinking the same thing because my car has built in sos and only when I start up my car it says that there is and error with sos and to contact the dealer so I’m thinking something happened back there or something was unplugged
     
    #12 Evoking, Aug 17, 2020
  13. Attila Fekete

    Attila Fekete Member

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    I don’t think there is external module for bluetooth, but loose cannector may cause the problem. I would double check the antenna connectors.
    Is there bluetooth settings on your HU, where you can see the paired phones - or that’s what you missing?
    There maybe an option to disable bluetooth completly.
     
    #13 Attila Fekete, Aug 18, 2020
  14. Evoking

    Evoking Junior Member

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    So Bluetooth works no problem but I can’t make or call anybody on my Navi
     
    #14 Evoking, Aug 18, 2020
  15. Grit

    Grit Senior Member

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    Navigation is for going to places with addresses entered, not for phone calls.
     
    #15 Grit, Aug 18, 2020
  16. Attila Fekete

    Attila Fekete Member

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    On my HU there is an option to enable voice call, audio and internet access - these three things can be enabled / disabled separatly.
    If you have such option it may worth to check it.
     
    #16 Attila Fekete, Aug 18, 2020
  17. Evoking

    Evoking Junior Member

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    Where can I see this
     
    #17 Evoking, Aug 18, 2020
  18. Tideland Prius

    Tideland Prius Moderator of the North
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    How do you check to see if bluetooth works? Are you able to play music from your phone on the head unit?

    Also, what if you press the unhook button on the steering wheel? Does it bring up the phone menu?
     
    #18 Tideland Prius, Aug 18, 2020
  19. Evoking

    Evoking Junior Member

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    So Bluetooth does work and yes I can play music but when I press the hang up or call button nothings happens you just hear a beep
     
    #19 Evoking, Aug 18, 2020
  20. Tideland Prius

    Tideland Prius Moderator of the North
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    Ok this is so weird then. What the heck is going on.
     
    #20 Tideland Prius, Aug 19, 2020
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