remote connect - no vehicles linked to account

Discussion in 'Prime Audio, Electronics, and Infotainment' started by nanobozho, Jul 21, 2017.

  1. nanobozho

    nanobozho Member

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    2017 Prius Prime
    Model:
    Prime Advanced
    apologies if this is covered elsewhere, but i did not see it in search...

    i got my safety connect id today, and have been trying to use the remote connect app...

    i keep getting a message that says that my account is now active, but

    "There are currently no vehicles linked to your account. You can add a vehicle to your account from the Toyota Owners portal."

    with a red "ADD VEHICLE" button... i have clicked on this numerous times, and my vehicle is there in the owner portal/app... but still no clear option to add it to the remote connect app...

    i juts spent a good hour + on the fone with toyota support, and they ended up saying that i had to be in the vehicle to connect... so i went out to my car, and still the same thing...

    any suggestions?
     
    #1 nanobozho, Jul 21, 2017
    Last edited: Jul 21, 2017
  2. HPrimeAdvanced

    HPrimeAdvanced Senior Member

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    Location:
    Anaheim, CA
    Vehicle:
    2017 Prius Prime
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    Plug-in Advanced
    What model Prime do you have? If you have an Advanced (and possibly the Premium), I would try the Safety Connect button (overhead), and ask for help with your problem. Failing that, contact Toyota Corporate again, state your problem; if they don't provide a solution, ask to speak to a "supervisor ". Corporate rep helped me with my connection problem. Good luck!

    .
     
    #2 HPrimeAdvanced, Jul 21, 2017
  3. nanobozho

    nanobozho Member

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    Location:
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    Vehicle:
    2017 Prius Prime
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    Prime Advanced
    advanced
     
    #3 nanobozho, Jul 21, 2017
  4. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Prime Advanced
    yup, it's in the avatar section:p
     
    #4 priuscatprimeguy, Jul 21, 2017
    HPrimeAdvanced likes this.
  5. nanobozho

    nanobozho Member

    Joined:
    May 29, 2017
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    Location:
    desplaines, il
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    looks like the remote connect app is part of the entune 3.0, which is only for the 2018 Highlander.

    i am receiving notifications about charging status from the entune app suite...
     
    #5 nanobozho, Jul 24, 2017
    HPrimeAdvanced likes this.
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