Satisfied Customer

I bought a Prius Package II, Blizzard Pearl/Bisque, from the Manhattan Beach California dealer about a week ago, 7/25/09. I had a referral to another dealer through the AAA fleet buying service, and to a third dealer from the Toyota main web site. However, the Manhattan Beach dealer had the best pricing. I heard about Manhattan Beach from this priuschat site.

Dianne Whitmire from the sales department and Sammy Choe from the finance department were most helpful. I took advantage of the C.A.R.S. credit (cash for clunkers), and there were no problems. I spent about 2 hours at the dealer, which was not unreasonable, since I was able to complete the transaction in one trip. There is a large Target store next door to the dealer, and they have a Starbucks inside, so you can stop for coffee if you get there a little early. Dianne demonstrated all the features and details before I drove off.

The other dealers I talked to were much closer geographically, but the drive was worth it. The other dealers focused on trying to sell me what they wanted to sell, rather than what I wanted to buy. For example, although I filled in exactly what I wanted on the Toyota web site (package, color, etc.), the dealer who got that referral pretty much ignored everything I submitted. Dianne did communicate by e-mail, and the other dealers seemed to want to do most of their business by phone.

Dianne asked me to submit something to this site, and I am happy to do so. I thnk it is a good idea to encourage this behavior.

R Wick
8/2/09