Simple software recall turns into weeks of drama ... Power Control Module

Discussion in 'Prius v Technical Discussion' started by PixelRogue, May 18, 2014.

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  1. PixelRogue

    PixelRogue PR

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    Hello everyone,

    Thank you for any insight. Took the Prius V into the dealership for a recall ~ software update. To shorten a very long story, a part got fried and we are now nearly 2 weeks still waiting on a "Power Control Module" (aka Body Control Unit). Dealership is stating the part has not yet arrived and is on what they are calling "Manual Release."

    Anyone know what "Manual Release" means in terms of why the part has not yet arrived?

    -pr
     
    #1 PixelRogue, May 18, 2014
  2. Air_Boss

    Air_Boss Senior Member

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    Can't be ordered "normally", online, must be cleared through (several levels of) manual approval?
     
    #2 Air_Boss, May 18, 2014
  3. bisco

    bisco cookie crumbler

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    did they give you a loaner?
     
    #3 bisco, May 18, 2014
  4. xliderider

    xliderider Senior Member

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    There is no software update for the Prius v. Do you have a Prius liftback trim level 5?
     
    #4 xliderider, May 18, 2014
  5. bisco

    bisco cookie crumbler

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    his posts mention 2012 v, and avatar a 2010 lift back IV. a bit confusing, but it must be the '10.
     
    #5 bisco, May 18, 2014
  6. mikefocke

    mikefocke Prius v Three 2012, Avalon 2011

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    He says he has a model year 10 so that isn't a v. May have two cars.
     
    #6 mikefocke, May 18, 2014
  7. PixelRogue

    PixelRogue PR

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    Apologies for not mentioning the year. 2010 Prius V. My guess was approval as well, however not understanding why approval would take so long. Parts department states the part was ordered that same day (day 1).

    (yes, have a loaner; vehicle is a shop runner car, because 'all' the rentals were out. a week later returned looking for a larger loaner and, again, 'all' rentals were out)
     
    #7 PixelRogue, May 18, 2014
  8. Paradox

    Paradox Prius Enthusiast / Moderator
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    Problem here is you posted in the Prius v forums. You own a gen III. Priuschat has been and continues to be messed up so I cannot move this thread. So I'm closing it and you, the OP, can repost it in the appropriate forum, gen III maintenance and troubleshooting. Thanks.
     
    #8 Paradox, May 18, 2014
    robertmaria likes this.
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