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Toyota Canada's Online-Only Maintenance Schedules, this is progress?

Discussion in 'Knowledge Base Articles Discussion' started by Mendel Leisk, Feb 23, 2024.

  1. Mendel Leisk

    Mendel Leisk Senior Member

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    Apparently as of 2016 model year Toyota Canada no longer publishes a paper schedule, or provides even a simple summary in pdf format, online. I tried out their online-only schedule tool, inputting 2024 Prius Prime SE as an example, requested "print full schedule", and created a pdf for a look-over.

    Impressions, looking through that pdf:

    1. Schedule only goes to 120K kms (roughly 80k miles. For comparison, in 2014 schedule which was included in the physical warranty details booklet, went to 200k kms (roughly 120k miles),

    2. The schedule consists of four items: "service 1", "service 2", "service 3", and "brake fluid replacement". (there's also "inspect block heater, if equipped")

    3. For each of the three service type here's a summary, of anything other than "inspection":

    Service 1:

    Rotate tires

    Service 2:

    Replace engine oil & filter
    Rotate tires
    Lubricate locks, latches and hinges

    Service 3:

    Replace engine oil & filter
    Rotate tires
    Remove brake calipers and/or brake drums. Inspect and measure brake rotors, drums, pads and shoes (the other services just mention visual inspection, presumably in conjunction with tire rotation)

    Again, in addition to the above 3 service, there's "brake fluid replacement"

    4. There is no mention of:

    a) Engine or inverter coolant change
    b) Engine or cabin air filter change
    c) Transaxle fluid change (nothing new there, never been mentioned)
    d) Spark plug change

    My take, this is starting to feel like Toyota's presence in Great Britain, where no maintenance schedule is published. What's their motivation, cost-cutting, pressure from dealerships to let them "take over" setting the schedule?

    I've attached both the 2024 Prius Prime SE schedule summary (pdf "printed" from Toyota Canada site's maintenance schedule page), and a pdf excerpt from a Toyota Canada warranty booklet that did include a schedule, one of the few years where they had a relatively comprehensive table format schedule.

    My 2 cents, I would kill for a table format schedule, with (kms)miles/months columns and specific service rows. This is almost certainly what they start with, and a bit of a head-scratcher that it never sees the light of day. :(
     

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    #1 Mendel Leisk, Feb 23, 2024
    Last edited: Feb 23, 2024
    Tideland Prius and bisco like this.
  2. Zeromus

    Zeromus Member

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    Yep, glad you started a thread based on our conversation elsewhere.

    It really is ridiculous.

    I had planned to take the car to the dealership for at least as long as the basic warranty was active, since it covers so many things just so I can't be hit with a "not maintained/no records" moment for the 3 years/60k. And really, the cost isn't *that* much relative to what I can afford (for as long as I don't need to pay additional labour and parts for repairs at dealership rate out of warranty). But I don't exactly want to be taking it to them for every fluid change and km based maintenance for things that are easy to do yourself long term.

    So knowing when to change fluids and spark plugs would be nice. I don't want to rely on visual inspection alone since that locks you into what they say when they say it.

    Realistically though, with so much of it being "inspect" I can just... do all of it myself with a flashlight and a set of calipers to measure the brake pads if I really wanted to be anal.

    I did consider the advice of another user to just get a super short term TIS subscription to simply check and download whatever they have for this specifically though, I assume the US based schedule would be the same and maybe someone's got that easily on hand too.
     
  3. Mendel Leisk

    Mendel Leisk Senior Member

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    The US maintenance schedule is event-by-event, which is very frustrating. No subscription needed though, it's in the US Warranty and Maintenance Booklet, paper version comes with every new Toyota USA vehicle, and freely downloadable at Toyota Tech Info, in the "Manuals" Tab.

    I've gone through several Prius gens' US schedules page-by-page, and converted to aforementioned table format. It's an absurd to have to do this, but at least it can be done. I've done up to gen 4, not gen 5 as yet, but suspect it's similar. I've attached my translation of the Gen 4 US Prius schedule, fwiw.


    There likely are a few differences. For example, while Toyota Canada now stipulates brake fluid change every 48k kms (or 3 years), Toyota USA makes no mention of it.
     

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    #3 Mendel Leisk, Feb 23, 2024
    Last edited: Feb 23, 2024
  4. Zeromus

    Zeromus Member

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    Fun fact, as I checked when on my lunch break - the US maintenance guide (https://techinfo.toyota.com/techInfoPortal/resources/jsp/siviewer/index.jsp?href=omms-s/T-MMS-24PriusPrime/xhtml/T-MMS-24PriusPrime.html&locale=en&openSource=TechinfoPrelogin) also does not have mileage or age listed for fluids other than oil.

    Spark plugs are 120k miles/144 months

    Everything but oil is based on inspection which is not especially clear. I guess there's colour and or test strip or something to check those?
     
  5. Mendel Leisk

    Mendel Leisk Senior Member

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    Brake fluid change they do stipulate 48k kms or 3 years.

    Maybe for giggles I'll try emailing them.

    Attached for comparison, is a Mazda schedule (excerpt from Owner's Manual, paper copy in all new vehicles, and readily available in pdf format), 2018 CX-5, what our son's driving:
     

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  6. Mendel Leisk

    Mendel Leisk Senior Member

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    Second statement contradicts first?

    I was able to find miles/months for most everything in the US booklet. You have to take it page by page, read it carefully, build a table as you go.

    I actually found a few likely typos in their schedule: they would have a regular, say every 30k or 36 month item, and inexplicably miss it, one time. Which kinda illustrates how cumbersome and error prone the format is. I filled those in when I did my spreadsheet summary of it.

    And there's some sneaky ones. For example: every 5k miles it says "visually inspect" the brakes, but at 30k, 60k and so on, it omits that statement, and instead adds an instruction about checking brake calipers, etcetera. Long story short: I think they're saying do a brake job every 30k miles or tri-yearly.

    There's also definite miles/months specs for change engine/cabin air filters, inverter/engine coolant, and aforementioned spark plugs. And of course engine oil and filter.

    It's very cumbersome, but it's at least there...
     
  7. Zeromus

    Zeromus Member

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    I guess relying on the summary tables is a bad idea... when it should be a good one.

    I'll go through page by page and figure something out this weekend then. I stopped doing that when I saw the page that said to do oil every 5k miles and 6 months... knowing that the oil and filter change is 10k/12 elsewhere in the same booklet (like in the summaries at the end).

    of note: I did forget brake fluid is in the summary table when making the post, I had really meant "beyond what is in the Canadian list" - since the Canadian booklet has brake fluid change included too. But I don't think spark plugs in the back page tables are considered fluids, so I don't think that was contradictory.

    Ultimately - what should be easy to use summary type table/sheet - similar to what you posted from your son's car - is not *that* different from what the Canadian site offers which is very unfortunate.
     
  8. Mendel Leisk

    Mendel Leisk Senior Member

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    Delayed reaction: you found the spark plug change interval for your 2024? Where was that; I didn't see it anywhere, in Toyota Canada documentation that is. It is in the Toyota USA documentation.
     
  9. Zeromus

    Zeromus Member

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    Sorry. I found the info in the US one.

    The other stuff is the same, mostly, in the summary section of the US maintenance manual.

    I will need to go page by page to see if the US manual includes anything for coolant or transmission fluid changes beyond making the decision on inspection alone.

    Otherwise, they're largely the same with the exception of the spark plug info being extra in the US one.

    Sorry if I wasn't clear
     
  10. Mendel Leisk

    Mendel Leisk Senior Member

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    For coolant changes in the US schedule I'd fast forward to 100K miles. If it's per previous it'll say 100K for both, and there's a wee footnote, which says to delay the inverter coolant to 150K.

    Previous gens are mum on transaxle fluid change, at least for regular usage. There may be something about changing it under severe conditions IIRC.

    My 2 cents, just judging from colour of drained transaxle fluid, and early change is good, then stretch it.

    I emailed Toyota Canada, asking about the very truncated schedule (compared to previous years, and MIA change intervals, for most everything.
     
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  11. Zeromus

    Zeromus Member

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    The US document I linked above doesn't include brake fluid intervals - it only says to inspect and then decide.

    So I guess we can default to every 3 years as per Canadian guide.

    Automatic Transmission fluid is at 6 years/60k miles/96k km (but only if "special operating conditions" - Driving while towing, using a car-top carrier, or heavy vehicle loading)

    Inverter coolant is at 10 years/100k miles/160k kilometres

    The spark plugs are at 12 years/120k miles/190k kilometres

    I personally probably will just change the ATF regardless of the special operating conditions or not. I can't imagine how not doing any of those things suddenly means the ATF lives forever barring "inspection", which would be nice to know how that's done. Is it tested for contaminants? Very curious on that one in particular. Because the US guide has the flipside of no brake fluid rules other than inspection too.

    Side question: do we need to take the car to the dealer for the service 1/2/3 stuff to maintain warranty? Because honestly, service 1 is a complete waste with nothing done for it. I can understand a once a year inspection of a car, but the prices for the mid year that doesn't even change oil seems like a waste of time and money.

    Maybe if I didn't use winter tires, rotating the tires would make sense. But they spend at most 8 months at a time as all seasons, and then get naturally rotated the following year anyway. Same with the winter tires. It's not like I'm particularly stressed about rotating them 2 or 3 months into their 7 or 8 month use cycle. Insurance needs winters on from December through March anyway and I normally swap them in November because of early snows in Ottawa.
     
    #11 Zeromus, Feb 27, 2024
    Last edited: Feb 27, 2024
  12. Trollbait

    Trollbait It's a D&D thing

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    Normal use could mean the ATF doesn't approach the temperatures that break it down. Then there isn't any paths for outside contaminants to get into it like with motor oil. With other 'lifetime' ATF cars, I did a pan drop and filter change around 100k miles. I plan on doing a drain on the Subaru at 42k miles, but then they equipped the pan with a drain plug.

    There are readily available testers of various types for brake fluid that report if there is too much water in it.