Nine years ago, my original JBL stereo ate a tape. The replacement was covered under warranty. This morning, the nine year old replacement ate a CD. I was attempting to bulk-load a four-disk audio book. The first CD went in but in the process of changing to the next slot, it stopped. Now the amber light for CD1 blinks continuously. I cannot eject or load or play. All other radio functions work. Having read multiple threads, it sounds as though the typical approach is remove and replace. Before that, though, I'm going to try some of the suggestions in those threads. But if that doesn't work, I'm planning on going to a salvage yard and getting a replacement. So does anyone have instructions on how to access and remove the existing JBL in order to replace it?
I did it a long time ago on my 06' to get to the back of the stereo to add a plug and play Sirius radio. It was fairly easy, removing the silver trim pieces around the middle air vents and then there were screws holding the unit in place, if memory serves me. Here's a video real quick: One more, maybe better:
Stupid me. I think I saw these videos on YouTube but didn't click through. Thanks. Severe thunderstorms tonight. I'll give it a go tomorrow.
I am just shy of jumping for joy. I got the CD out without having to completely replace the stereo. I did this and the diag screen was full of 53-44:CD Abnormal Radio receiver Sadly, that didn't tell me anything. and I disconnected the 12v and waited about fifteen minutes before reconnecting it. Then I started the car and immediately hit the "eject" button. Sure enough, after some rather standard whirling sounds, the CD slid right out. Because the CD belongs to the library, I'm not going to try it again. But I am going to try some of my copied CDs to see if everything is okay. If several load/eject cycles pan out, I'll go back to my library audio books. I should add: I called the local dealership inquiring the cost of a replacement stereo. It's the JBL 6-disk CD unit. Their cost: $1,200 and change. Yikes!
A few years ago my wife had a similar problem with library CDs. Though the car was then in Warranty the dealer (Hoselton Toyota in the Rochester, NY area) refused to do anything for me unless I paid $600-$950. They claimed it was because of the paper labels on "library CDs". I was thinking on pulling the radio and seeing if I could retrieve the library CDs and I knew that I had to disconnect 12v before getting in there. It then occurred to me that a power reset might solve the problem, so I disconnected power (as I would need to anyway) and connected it back up and found (as you did) that the CDs came right out! The real issue with our car is that the 2011 CD drive has a problem with high temperatures. My wife had left the car (dark blue in color) in the sun and apparently she shut the car off while the CDs were in the middle of a change cycle. Really pissed me off that the dealer did not try the power disconnect, but instead was looking for a quick $600. Never went back to them again plus filed a complaint with Toyota).
As I said in my original post, I had a tape get stuck while in warranty. I didn't even know about the possibility of a power cycle at the time. At least my dealership did the work under warranty. I made it very clear that I wanted the library's cassette back and sure enough I got a package from Toyota a couple weeks later with the cassette.
