So update on this debacle... Long story short, I am still in a rental. A used engine (granted, with less miles) was dropped in my vehicle against my wishes after the dealership agreed to allow me to bring in a second mechanic to check it out before any work was done. They expected me to take my car and roll away. Filed a complaint with corporate, which was later closed by the dealership stating I was not the owner, they spoke with the owner and issue was resolved. Yesterday, I was told I had to return the rental and take my car and we'd have to negotiate later as I'd already taken off work 3 days to deal with it and couldn't be without a car. Jumped in my car to park it, triangle of death is on, check hybrid system flashing, and a low grinding noise as I parked the car. Got the rental one more day while they fix a steering chip? I have contacted several attorneys and liquid damages are not high enough for contingency based fees. What to do. Posted via the PriusChat mobile app.
Also to follow up on someone's suggestion weeks ago, checked with my insurance company, nothing would be covered due to mechanical failure. Responsibility lies solely on the dealership and they are clearly doing whatever they want. Posted via the PriusChat mobile app.
Yikes!! Sounds like something that a local TV station might enjoy jumping into. I'm really sorry this is happening to you.
Thank you for the empathy....its a nightmare. I had one station jumping on it, until they found out that this sole dealership is their number 1 ad sponsor. Posted via the PriusChat mobile app.
If the statement that you are not the owner is false, then challenge it. Does your state have a consumer protection agency or attorney general's office that can look in to these disputes?
He said his loan is "under water". I think that means the bank has the title and is technically the owner.
That ought to mean he is still the legal owner, but the bank holds a lien on the car as collateral for the loan. If such is true, then the business needs to talk to him as the owner, not to the lien holder. Leased cars might be different.
