Mismatched tires?

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by morganella, Jul 18, 2010.

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bisco cookie crumbler

Joined:

May 11, 2005

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boston

Vehicle:

2012 Prius Plug-in

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Plug-in Base

chrisj428 said: ↑

I believe you and I are on the same page with respect to going the "extra mile" in order to guarantee repeat business. Many dealerships are not willing to do that.

The point I'm trying to make to the forum (not necessarily to you, directly) is that exemplary customer service is not gauged by how much stuff is given away for free to the customer -- which seems to be the prevailing attitude on the forum any time a post involving a dealership comes around.

Is there something else the dealership could have done differently or better? Perhaps. However, without the benefit of being there, none of us will ever know the full story. My objection is to the persistent vilification of dealerships. Yes -- there are some who deserve a bad name (as with any industry). In reality, though, there are many of us who jump through hoops and make rabbits appear out of hats for customers on a daily basis and beg that not everyone be painted with the same brush.

To that end, let's agree to agree instead.
Click to expand...

right on.:rockon:

#21 bisco, Jul 22, 2010

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